Privacy

Privacy Policy

Privacy Policy

We respect your privacy and understand that technology support can involve access to very personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information.

1. Who we are

Glen Jones (www.glenjones.com.au) is operated by Cubitech Consulting Solutions PTY LTD (ACN 146 661 467) ATF G Jones Family Trust (ABN 65 932 216 152).

2. What personal information we collect

We may collect:

  • name, address, phone number, and email address
  • booking details and service history
  • family, carer, guardian, attorney, or emergency contact details
  • device information, such as model, operating system, serial number, software versions, and settings
  • internet, Wi-Fi, printer, email, app, and account information needed for support
  • notes about technology needs, accessibility needs, communication preferences, or home setup
  • payment details, where relevant
  • photos or screenshots, where needed and consented to
  • information about aged care facility access, staff contacts, or resident permissions
  • records of communications with you

We try to collect only what is reasonably necessary.

3. Sensitive information

Some information may be sensitive, such as health-related, disability-related, aged-care-related, cultural, or vulnerability-related information.

We only collect sensitive information where it is necessary for the service and where consent has been provided, or where otherwise permitted by law.

OAIC privacy guidance: https://www.oaic.gov.au/privacy/australian-privacy-principles

4. Why we collect personal information

We collect personal information to:

  • provide technology coaching and IT support
  • prepare home technology safety and accessibility reports
  • manage bookings and payments
  • communicate with clients, families, carers, representatives, and facilities
  • troubleshoot devices, accounts, networks, and software
  • recommend suitable technology options
  • maintain service records
  • comply with legal, insurance, safety, and reporting obligations
  • respond to complaints or disputes

5. How we collect information

We may collect information:

  • directly from you
  • from a person authorised by you
  • from a family member, carer, guardian, attorney, or facility contact
  • during home visits
  • during remote support sessions
  • through our website contact forms
  • by phone, email, SMS, or messaging
  • from devices, accounts, or services you ask us to inspect or support

6. Consent

We will ask for consent before accessing personal devices, accounts, documents, photos, emails, cloud storage, online services, or sensitive information.

Where someone else arranges the service, we may ask them to confirm they have authority to do so.

7. Passwords

We do not ask for passwords unless needed to provide the service.

Where possible, we ask clients to enter passwords themselves.

We do not store passwords unless this is necessary and expressly agreed. If password storage is needed, we recommend a secure password manager.

8. Disclosure of personal information

We may share personal information with:

  • the client
  • authorised family members, carers, guardians, attorneys, or representatives
  • aged care facility staff, where needed and authorised
  • payment providers
  • IT service platforms, cloud tools, booking systems, or CRM systems we use
  • device manufacturers, software providers, telcos, internet providers, or app providers where needed for support
  • insurers, professional advisers, or legal advisers
  • regulators, authorities, or emergency services where required or permitted by law

We do not sell personal information.

9. Marketing

We may send service updates, helpful technology tips, or offers where we have consent or where permitted by law.

You can unsubscribe at any time.

Commercial electronic messages must comply with Australian spam laws, including consent, sender identification, and unsubscribe requirements.

ACMA guidance: https://www.acma.gov.au/avoid-sending-spam

10. Website analytics and cookies

Our website may use cookies, analytics tools, booking forms, or embedded third-party services.

These tools may collect technical information such as browser type, device type, pages visited, and approximate location.

You can adjust cookie settings in your browser.

11. How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include:

  • device passwords
  • multi-factor authentication
  • secure storage
  • limited access to records
  • secure disposal of information no longer needed
  • avoiding unnecessary collection of sensitive information
  • using reputable software and service providers

12. Data breaches

If a data breach occurs, we will take reasonable steps to contain it, assess the risk, and notify affected people and the Office of the Australian Information Commissioner where required by law.

OAIC Notifiable Data Breaches guidance: https://www.oaic.gov.au/privacy/notifiable-data-breaches

13. Overseas storage or providers

Some software, cloud, booking, email, or payment providers may store or process information outside Australia.

Where we use such providers, we take reasonable steps to choose reputable services with appropriate privacy and security practices.

14. Access and correction

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, outdated, incomplete, or misleading.

Contact: justask@glenjones.com.au

15. Complaints

If you have a privacy concern, contact us first.

Email: justask@glenjones.com.au

We will respond within 5 business days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

OAIC: https://www.oaic.gov.au

16. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.