Pricing
Our pricing is simple, transparent, and easy to understand—so you always know what to expect.
Technology Coaching
Starting from:
- On-site or nominated place
- One-on-one session
- Friendly walkthroughs
- Confidence builder
On-site IT Support
Starting from:
- On-site visit
- Install new IT devices
- Resolve issues quickly
- Friendly service
IT Accessibility Plan
Priced from:
- On-site visit
- Thorough investigation
- Personalised report
- For units and homes
Billing Basis:
IT Support is billed for the time spent investigating, troubleshooting, setting up, repairing, explaining, or attempting to resolve the issue.
While every reasonable effort is made to achieve a practical outcome, some issues may depend on third-party providers, account access, device condition, software limitations, internet availability, warranties, or replacement parts.
Additional Time:
After the first hour, additional time is billed in 15-minute increments at the relevant service rate:
- Technology Coaching: $14.75 per 15-minute block
- IT Support: $24.75 per 15-minute block
Additional time will be discussed before continuing.
Travel & Call-Out Fees:
There is no separate call-out fee for in-home visits within the usual service areas.
For locations outside the usual service area, please contact me before booking. I may still be able to help depending on distance, timing, and availability.
If an additional travel charge applies, this will be discussed and agreed before confirming the appointment.
Additional Costs:
Prices do not include hardware, software, subscriptions, replacement parts, accessories, cabling, internet provider fees, app charges, or other third-party costs unless specifically stated.
Any recommended purchases or third-party costs will be discussed before you commit.